Shipping & Returns

Processing of Returns:

• All returns must be submitted within 15 days of receiving the product.
• The purchaser is responsible for the return shipping charges.
• Shipping and Installment charges are not refundable.
• If a refund, chargeback, or cancellation is issued for an AMEX card, a 3.5% service fee will apply.

Unopened Box Return Policy:

① All returns under this category must be in an unused condition, in the original packaging and with all warranty cards, manuals, and accessories. Enagic Canada reserves the right to inspect returns.
② All returns under this category must not be damaged, installed or used.
③ Returning unopened items such as Machines or Ukon Σ are subject to a $100 restocking fee plus tax (12% for orders processed by Vancouver Office, 13% for orders processed by Toronto Office). Unopened return of Ukon DD is subject to a $50 restocking fee plus tax (12% for orders processed by Vancouver Office, 13% for orders processed by Toronto Office). This restocking fee will be withdrawn from the re-credited amount.

Opened Product Return Policy:

① All returns under this category must be in the original packaging and with all warranty cards, manuals, and accessories. Enagic Canada reserves the right to inspect returns.
② All returns must not be damaged. Any missing or used Items will be taken off the refund.
③ Returns are subject to a 15% restocking fee plus tax (TAX: 12% for orders processed by Vancouver Office, 13% for orders processed by Toronto Office). Restocking fee will be taken off the amount credited back. (K8 $750, SD501 $600, SD501-PT $645, JRIV $600, ANESPA DX $465, ANESPA DX (E8PA members only) $372, R $222) + Tax, and UKON Σ (Sigma) $297 + Tax.

Upon receipt of your return, it will take us 5-10 business days to process your return and credit your account. The credit will be processed against your original form of payment.

Processing of Returns:

Email the “Return Authorization form” with the following information to:
Vancouver branch at [email protected] or Fax (604)214-0067;
Toronto branch at [email protected] or Fax (416)445-6594.
1) Distributor number or Customer code number.
2) Your full name, phone number, mailing address and email address.
3) Explanation regarding the reason for the return.
4) The machine must be packaged & shipped back to Enagic Canada within the allotted 15 days.

Processing & Shipping

All orders are shipped via UPS. Please allow 2-3 business days for your order to be processed and shipped. Shipping timeframes apply after order has been processed. You will receive emails updating you on the status of your order and can always check the status from your Orders page in your Account area.